How it All Works
You order it. We deliver it.
You return it when you're done.
It's really that easy.
You return it when you're done.
It's really that easy.
Looking for a little more detail?
Here you go.....
Here you go.....
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Ordering Use our online store or give us a call. Set your arrival and departure dates and place your order. Your order is a reservation. We do not ask for payment until one week before your arrival. If you cancel after payment has been made, there is a $50.00 cancellation fee. We will try to accommodate changes to your order after that time if requested, but are unable to make any guarantees. Delivery Saturday Deliveries are made between 10:00am and 5:00pm. All items will be appropriately packed, clean and dry. If you're coming another day of the week, please let us know your arrival time so that we can be sure to deliver before your arrival. Sheets sets are wrapped and labeled for size. You are responsible to check our delivery to ensure that you received all of the items that you ordered. You will be provided with an inventory to make this quick and easy. You are responsible to keep the containers that we use for delivery clean and safe. You will return your items in these at the end of your stay. Make-the-Beds If you hire us to make your beds, we will work with your real estate agent to enter the property and have the beds made before your arrival. (In very rare cases when we cannot get into the property, we will arrange a time with you to come shortly after your arrival.) We will leave our laundry bags for your use on your departure day. On your departure day, you will be responsible to strip the beds, gather the towels and place all of our items in the laundry bags and have them outside on the front step no later than 9:00am. During your Stay Linens and towels are not replaced during the week unless you made prior arrangements with us for that. If you need additional items, please call or e-mail and we will do our best to accommodate you. Please do not use linens or towels (except for beach towels) at the beach. If you wash our items during your stay, please wash whites separately. Please wash beach towels separately. Departure Day On the day of your departure, place all items to be returned in our supplied laundry bags. Use the inventory that you received with your delivery to ensure that all items are being returned. Even if we made your beds or delivered inside your rental property, you are responsible for stripping the beds and placing all rental items in the laundry bags. Place laundry bags and delivery containers outside no later than 9:00am. Even if we made your beds before arrival or delivered inside, items must be placed outside the rental property for pickup. Fees will be charged according to our Terms if we need to enter the rental property to retrieve our items. Damage or Loss Items must be returned undamaged. Replacement fees will be charged for missing or damaged beyond repair items based on the fee schedule on our Terms page. |
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